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Check the status of the Burrus Communications, INC network including any service disruptions.

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For questions on placing your Burrus Communications, INC Internet order call us at

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Frequently asked questions

If Ting Internet is new to your neighborhood, it takes about three weeks from conducting an initial home assessment to having your connection set up.

That depends on what your household uses the internet for. Here’s how much speed you need for common uses, measured in megabits per second (Mbps):

  • Up to 25 Mbps for email, browsing, and casual streaming
  • 25-50 Mbps for video calling, streaming music and HD video
  • 50-100 Mbps for streaming 4K video, home offices, and gaming
  • 200+ Mbps for streaming 4K video on multiple devices, smart home connectivity and elite-level gaming

Keep in mind that using multiple devices simultaneously means you’ll need more bandwidth to keep up. Ting Internet’s 1,000 Mbps plan is designed to handle 20+ devices seamlessly, even when the whole family is using the internet heavily at the same time.

Streaming services and live TV apps allow you to watch TV over your internet connection instead of cable or satellite. They have all the local channels, sports and news that you’re already watching and give you familiar tools like program guides and digital video recording (DVR).

Learn more about switching from cable.

Yes! Check out our fiber business plans for info on getting a scalable custom-fit Ting Internet solution for your small or large business.

Pre-order wait times depend on how close you are to Ting’s fiber network as it expands to neighborhoods all over town.

By pre-ordering, you’ll be first in line for fiber when it’s available in your area. We’ll provide regular updates on our progress and contact you as soon as a connection is available.

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